1. What if I cannot make a performance that I made reservations for? 2. What if I need to cancel tickets for a show I ordered? 3. How often can I reserve tickets? 4. How do I know what shows are available? 5. Why do shows offer tickets at such reduced prices? 6. What are some of the shows you offer now or have had in the past? 7. How much money is donated to Broadway Cares, Equity Fights AIDS? 8. How do I contact you? 9. What if I can't find the site on the Internet? 10. Sometimes when I order tickets, an error message appears. Why? 11. What if I want to upgrade my membership to four tickets per performance? 12. What if I have problems logging on to the site? 13. Can we update our personal data and credit card info? 14. How much is membership? 15. What are your weekend hours? 16. What if I misplace my reservation voucher?     1. What if I cannot make a performance that I made reservations for? If you fail to pick up tickets for a reserved performance without prior notification, your credit card will be assessed a $20 per ticket penalty. ALL PROCESSING FEES ARE NON - REFUNDABLE unless the show is cancelled. If you cancel a reservation with less than five hours until showtime, you will be charged a $10 per ticket penalty.    2. What if I need to cancel tickets for a show I ordered? If you cancel within 5 hours of curtain, you will be assessed a $10 late cancellation fee. If you notify our office more than 5 hours in advance of Showtime, you will not be charged a penalty. If you want to change the date of a performance to another date, call our office at 914-304-4093 for approval and once the new date has been ordered, the canceled performance will be refunded to your credit card. ALL PROCESSING FEES ARE NON-REFUNDABLE. Back to Top    3. How often can I reserve tickets? Members are entitled to see as many different performances/productions as they like. Members are entitled to see a show ONLY ONCE, unless otherwise approved by the main office Back to Top    4. How do I know what shows are available? Login to your Member Account by entering your email address and password, which will take you to the show listings page. Great shows and events are available on a daily basis in New York, Los Angeles and the surrounding areas Back to Top    5. Why do shows offer tickets at such reduced prices? Producers and theater managers view TE as a marketing tool. By making these offers available to a limited and exclusive group of people, it allows a production to develop word of mouth without compromising the sale of a full price ticket. Back to Top    6. What are some of the shows you offer now or have had in the past? Because it would be competitive with the show's box office we cannot provide a list.  TE offers Broadway, Off Broadway, Regional Theater, Comedy, Cabaret, Lectures, Dance, Music, Museums and more to its members.  For a current list, please call 914-304-4093. Back to Top    7. How much money is donated to Broadway Cares, Equity Fights AIDS? Theater Extras donates 25% of ticket processing fees to the non-profit organization Broadway Cares, Equity Fights AIDS and the Theater Extras Scholarship Fund awarded to 4 students at the Fiorello LaGuardia High School of Music & Art and Performing Arts. Back to Top    8. How do I contact you? You can reach us at either 212-802-7277 or 914-304-4093 during normal business hours. You can also email us at info@theaterextras.com. In Los Angeles, call 310-494-0182. Back to Top    9. What if I can't find the site on the Internet? Close all your browser windows, then open a new browser and type in our web address. If the problem persists call our New York office immediately at 914-304-4093. For Los Angeles please call 310-494-0182. Back to Top    10. Sometimes when I order tickets, an error message appears. Why? If you are having problems ordering tickets it is usually related to a credit card rejection from our bank. After logging in, click 'My Account' page and update your credit card information, then click "Update". This should rectify the problem, if not please call us immediately at 914-304-4093. If this does not rectify the issue please call the New York office immediately. Back to Top    11. What if I want to upgrade my membership to four tickets per performance? Call the New York Theater Extras office at 914-304-4093. Back to Top    12. What if I have problems logging on to the site? Problems logging in can be any number of issues, please try one of the following. 1. Confirm your correct user email and password; both must be entered exactly as you entered when you signed up - our system is case sensitive, so be sure to check upper and lower case 2. Close ALL your browser sessions (Internet Explorer, AOL, or Netscape) then re-start your browser 3. You must enable "cookies" to access our website Click Here for instructions on how to identify your browser and enable cookies. 4. Restart your computer 5. Your computer may be protected by a firewall which is denying access to TheaterExtras.com. Ask your network administrator or check your firewall's documentation to learn how to allow your computer access to TheaterExtras.com. If none of the above steps solves the problem, contact New York Theater Extras office at 914-304-4093. Back to Top    13. Can I update our personal data and credit card info? Yes, once you logon to the site, click on the "My Account" link on the top right portion of your screen to update your information. Back to Top    14. How much is membership? Theater Extras has two levels of membership. The Marquis Plan is $99 per year and entitles its subscribers to up to 2 tickets per event. The Premier Plan is $175 per year and its package includes up to 4 tickets per performance. Both are based on availability. There is a $4 per ticket processing fee, which is automatically charged to your credit card each time an order is placed. Theater Extras will automatically renew your subscription and charge the appropriate fee to your account credit card on your subscription anniversary date. Back to Top    15. What are your weekend hours? Theater Extras checks voicemail and email on Saturday from 9 a.m. - 3 p.m. EST. We will do our best to answer your questions during those hours. The office is closed from 3 p.m. EST Saturday through 9 a.m. EST on Monday. Back to Top    16. What if I misplace my reservation voucher? You can log in and go to MY ACCOUNT or ORDER HISTORY where you can print out your voucher for an upcoming show. Back to Top   For more information about our service refer to the Terms and Conditions.